Get all of your FAQs answered!
Moving feels like trying to solve a Rubik’s cube while riding a unicycle—which is exactly why I put together this FAQ page. As someone who moved around a lot as a kid (and learned firsthand that cardboard boxes have a sneaky way of falling apart at the worst possible moment), I know you’ve got a million questions swirling around in your head right now. This page tackles all the real stuff you’re wondering about at 2 AM when you can’t sleep because you’re stressed about your upcoming move.
I’ve collected the most common questions from customers just like you—people who want to know how many boxes they’ll actually need, how our delivery works, what happens if they need more time, and whether our boxes can survive whatever chaos moving day throws at them. You’ll find answers about our rental periods, pricing, what’s included in each package, and how we keep our boxes clean between customers. Because let’s be honest, nobody wants to pack their belongings in boxes that smell like someone else’s mystery leftovers.
This FAQ also covers the practical stuff like delivery areas, pickup procedures, what to do if you damage a box, and how to extend your rental if your move turns into one of those “everything that can go wrong, will go wrong” situations. I’ve also included information about our cleaning process, payment options, and how our eco-friendly boxes compare to those flimsy cardboard disasters you’ve probably dealt with before.
I created this FAQ page because moving is stressful enough without having to hunt down basic information or play phone tag with customer service. Everything you need to know is right here, written by someone who actually gets what you’re going through. No corporate speak, no runaround—just straight answers to help make your move a little less chaotic.
Booking & Ordering Process
This section covers the essentials of placing your rental order, from payment options to order flexibility. You’ll find information about minimum rental requirements, accepted payment methods, and how to modify your order if your moving needs change after you’ve already booked.
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as e-transfer. Payment is processed securely through our online checkout system when you place your order. We don’t accept cash, checks, or payment on delivery to keep things simple and streamline the rental process for everyone.
Yes, we have a minimum order of 15 boxes per rental. This helps us keep our delivery costs reasonable and ensures we can provide efficient service to all our customers. Most moves require at least this many boxes anyway, so it works out perfectly for the majority of our renters.
Absolutely! You can add extra boxes or supplies to your existing order as long as we have inventory available. Just call, text, or email us with your order number and what you’d like to add, and we’ll do our best to accommodate the change. If your original order hasn’t been delivered yet, you’ll just pay the difference for the additional items with no extra delivery fees. However, if we’ve already delivered your original order, you’ll need to pay for the additional equipment plus a delivery fee for the second trip.
Rental Period, Extensions & Returns
Life happens, and sometimes moves don’t go according to plan—which is why we’ve made our rental periods as flexible as possible. This section covers everything about how long you can keep our boxes, the simple process for extending your rental when you need more time, and our minimum rental requirements. Whether you’re a speed-packer or need extra time to settle in, we’ve got options that work with your schedule, not against it.
Yes, you can extend your rental if you need more time! Just call, text, or email us as soon as you know you’ll need extra days, and we’ll do our best to accommodate the extension subject to equipment availability. You’ll pay our daily rate for the additional rental period, and we’ll work with you to adjust your pickup date accordingly.
You can schedule your pickup right after booking your delivery, or wait until you know your schedule and request a time later. We’ll send you an automated text reminder 24 hours before your scheduled pickup window so you don’t forget. Pickup is free within our service zone, but there may be charges if you’re outside our free pickup area (check our Packages page for details). If we’re fully booked on your preferred date, we might offer you a free extra day and pick up the following day instead.
Yes, our minimum rental period is 14 days. Even if you return the boxes earlier than 14 days, you’ll still be charged for the full two-week period. We can accommodate longer-term rentals if you need more time, subject to equipment availability.
Pricing, Fees & Deposits
This category covers the financial side of your rental so there are no surprises when it comes time to pay. You’ll find straightforward answers about our pricing structure, what’s included in your rental cost, and any additional charges you might encounter. We believe in transparent pricing, so we’ll break down exactly what you’re paying for and when.
No, we believe in transparent pricing with no hidden fees. All costs are clearly outlined on our website and during checkout, including any delivery charges if you’re outside our free delivery zone. The only additional fees you might encounter are for damaged or lost boxes, late returns, or if you need extra deliveries for additional equipment after your original order has been delivered.
Delivery and pickup are free within 20km radius of Yonge and Eglinton. If you’re outside our free delivery zone, we charge flat rate starting from $1o.
Flat Rate Delivery/Pick Up: Starting at $10.
Most nearby neighborhoods such as Scarborough, North York, East York, and York qualify for the $10 flat rate.
For locations outside these areas, delivery charges will be confirmed based on distance.
You can cancel your order and receive a full refund (minus a 5% administrative fee) if you cancel more than 48 hours before your scheduled delivery. For cancellations within 48 hours or after delivery, please refer to our rental agreement for complete details on our policy.
Getting Your Boxes: Delivery and Return
This section covers the logistics of getting our moving boxes to you and back to us when you’re done. You’ll find details about our delivery zones, available time windows for both drop-off and pickup, and the simple process for scheduling your return pickup once your move is complete.
We deliver throughout the Greater Toronto Area including Toronto, Mississauga, Brampton, Vaughan, Richmond Hill, Markham, and surrounding areas.
Free Delivery: Within a 20 km radius of Midtown Toronto (Yonge & Eglinton).
Flat Rate Delivery: Starting at $10. Most nearby neighborhoods such as Scarborough, North York, East York, and York qualify for the $10 flat rate.
For locations outside these areas, delivery charges will be confirmed based on distance.
Contact us with your postal code and we’ll let you know if we service your area and what the delivery cost would be.
We offer one-hour delivery windows that you can select when booking your order. You’ll receive an automated text reminder 24 hours before your scheduled delivery window so you can be sure to be home. Our delivery times vary based on availability, and you’ll see the available time slots during the booking process.
You can schedule your pickup right after booking your delivery, or wait until later when you know your schedule better. We’ll send you an automated text reminder 24 hours before your scheduled pickup window. If we’re fully booked on your preferred date, we might offer you a free extra day and pick up the following day instead. Pickup is free within our service zone, with charges applying if you’re outside our free pickup area.
How Our Rentals Work
This section covers the basics of what you’re actually getting when you rent from us. We’ll help you figure out how many boxes you need, what comes included with your rental, and whether we’ve got the extra gear like dollies to make your move easier.
The number of boxes you need depends on the size of your home and how much stuff you have. When you go to book a package on our website, you’ll see suggested box quantities based on the number of rooms in your home. As a general rule, a 1-bedroom apartment typically needs 15-25 boxes, a 2-bedroom needs 25-35 boxes, and a 3-bedroom house usually requires 35-50 boxes. If you’re a heavy packer or have lots of books, dishes, or collectibles, you might need more than the suggested amount.
Our moving boxes measure 27″ long x 17″ wide x 13″ high and can hold up to 75 litres or 66 pounds of your belongings. We chose this size because it’s roomy enough to pack efficiently without becoming too heavy to carry safely. While some companies offer smaller boxes, we found this is the sweet spot that gives you plenty of space while keeping things manageable on moving day.
Yes, we offer dollies that are specifically designed for our moving boxes! Our boxes nest perfectly in these dollies, making it much easier to move multiple stacked boxes at once. We highly recommend adding at least one dolly to your order—it’ll save your back and make moving day so much smoother. The dollies come with durable 4-inch casters that provide excellent maneuverability, even when you’re rolling a stack of packed boxes.